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Company Policy

 

     Welcome to our website -- http://www.TrueRebelle.com. Please review the following terms that govern your use of our website at your earliest convenience. By accessing and continuing to browse or use this website, you acknowledge that you are agreeing to comply and be bound by the following terms of use. If you disagree with any part or in whole with the terms at any time, please do not continue to use our site and log off promptly. These terms are subject to change without notice, and are implemented by altering this notice at any time. We reserve the right to change, without notice to you, the products and services offered through the site. We reserve the right to change, halt and/or eliminate any aspect or section of the site, and will not be held liable to you or any other party for our actions. We reserve the right to set rules and limits for use of the site, or restrict your access to part or all of the site without notice or penalty. Continued use of the site constitutes your acceptance of any and all terms and changes that may be made at a later date. Use of Rebelle.com is subject to the terms of use that follow.

1. Site Use

     All users must agree to not use the site for any of the following uses, as well as to not disregard what we specifically prohibit:

The content of the pages is for your own noncommercial and personal use only. You are responsible for your own posts, information uploads and transmission thereof. You and you alone are responsible for the consequences that may occur as a result of the transmission.

You may not post, transmit or communicate any material that infringes on the copyright, trademark, intellectual property, trade secret, public or privacy right of any individual or entity no matter if they use the website or not.

You may not post information that is untrue, not your own, or inaccurate.

You are prohibited from communicating any information through the website that is inaccurate or untrue about any individual or entity. You are prohibited from posting any unlawful, defamatory, libelous, harassing, hateful material of any sort, including any material that encourages criminal misconduct, gives rise to civil liability or violates state, federal and international law.

You may not gather and use the personal information of other users, including but not limited to physical addresses, email addresses, telephone or cellular numbers and any other type of contact information that may be visible on the website for the purposes of selling or otherwise marketing the information to third parties. Doing so is a violation of terms, and Rebelle.com reserves the right to suspend or cancel your access to the website as it sees fit.

You are expressly prohibited from attempting to interfere or interfering with the operation of the website, the network or the site host. You may not upload any viruses, Trojans or other codes that are harmful to the website, server or site host. You are also expressly prohibited from using the site to gain access to other systems or to use it for any other illegal activities. Any violation of this term results in the users account being terminated.

2. Additional Terms and Conditions

     You agree that we reserve the right to apply additional terms and conditions to products, orders or your use of certain or all portions of the site. This includes ordering, shipping, return policies and membership rewards programs in which additional terms are made by reference. If any conflict should arise between the terms and additional terms, the additional terms take precedence.

3. Membership

     The Site is available to registered users who are 13 years and older and who have not been suspended or removed by Rebelle for any reason (a "Member"). You may choose to register at our Site if you are over thirteen (13) years of age. Do not register if you are not over thirteen (13) years of age. If you are over thirteen (13) years of age and do register, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else's behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use.

You, the user, are solely responsible for ensuring the confidentiality of your account name and password. You are agreeing to accept responsibility for all actions and activities that take place under your account name. You must notify us immediately in the event of a breach in the security of your username and/or password to minimize damage and restore your account.

4. Product Information, Descriptions and Quantity Limitations

     Rebelle strives to be accurate, complete and reliable in its description of products, but does not guarantee that items descriptions or other related and unrelated website content is error-free. We reserve the right to correct pricing errors, typographical errors and any other inaccuracies or errors without liability. We also reserve the right to limit amounts purchased by customers, and to alter, revise, terminate or suspend any event or promotion at any time without notice. This includes orders that have been submitted and/or acknowledged. We do not offer a guarantee that any and all products on our site are or will be available at the time of purchase.

5. Fraud Protection

     Our site utilizes a wide array of fraud detection measures and technologies in order to protect our valued customers from financial and identity fraud, as well as other forms of fraud that may arise. We do not guarantee that acts of fraud are completely eliminated, but we do engage in proper practices in order to minimize the chances that an incidence occurs. It may so happen that a transaction is deemed fraudulent by our fraud detection program.

When a suspicious order does arise, we reserve the right to stop loss to us and the customer by cancelling the order, refunding payment, holding the shipment, delaying the shipment, ask for additional identity verification and any other applicable measures. We reserve the right to do this regardless of the status of the affected customer's purchase instrument with the issuing bank or financial institution, and we will not disclose our reasons for our actions to the affected customer(s).

6. Right of Refusal of Service

     We reserve the right to refuse access to the website or the sale of merchandise to anyone at our discretion. We reserve the right to protect the interest of Rebelle and/or its customers without disclosure of our reasons for doing so.

7. Proprietary Rights

     You understand and agree that the content on site (content submitted by members is exempt)are the property of Rebelle.com and/or its licensors. Content includes videos, graphics, button icons, software, text, materials, images, music software and other available elements on the website that may or may not be readily displayed. All content is protected by trademark, copyright and all applicable proprietary rights and laws. You agree that you are explicitly prohibited from taking the acts of selling, licensing, renting, distribution, copying, rental, reproduction, transmission, public performance, publish, adapt, modify or create any type of derivative work from any and all content found on the site. Rebelle and the Rebelle logo are registered trademarks of Rebelle. All other trademarks are the property of their respective owners. Our site content is Copyright 2012 Rebelle. All rights are reserved.

8. User Submitted Content

     Rebelle makes no claim of ownership of any media and/or materials that you decide to make available through the website. You grant Rebelle a perpetual, non-terminable, royalty-free, non-exclusive license to materials that you submit or otherwise make available for use/inclusion on the website for use, copying, public display, modification, distribution, creation of derivative works and sub-licensing all or part of such content.

You hereby state, warrant and represent that you have the full rights to any and all materials to grant Rebelle the above specified license, and that you are the owner or representative of said materials. You further state that any and all materials you provide will not and does not contain libelous, abusive, obscene or unlawful material. Rebelle is entitled to use any user submitted content without incurring attribution, confidentiality or compensation to you.

9. Disclaimers

     You, the user, assume all responsibility and risk with respect to your use of the site. The site, and all content, merchandise, and other information on or accessible from or through this site or a "linked" site are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, security or accuracy. Specifically, but without limitation, rebelle does not warrant that: (1) the information on this site is correct, accurate or reliable; (2) the functions contained on this site will be uninterrupted or error-free; or (3) defects will be corrected, or that this site or the server that makes it available is free of viruses or other harmful components.

Rebelle does not provide warranties of any kind regarding any non-Rebelle sites to which you may be directed or hyperlinked from this Site. Hyperlinks are included solely for your convenience, and Rebelle does not make representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such non-Rebelle sites. Rebelle does not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties on the Site.

10. Indemnification

     You agree to indemnify, hold harmless, and defend Rebelle, its parent, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys' fees, in any way arising from or related to your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party.

11. Limitation of Liability

     In no event shall Rebelle, its affiliates or any of its respective officers, directors, employees, agents, suppliers, subsidiaries, affiliates, third parties and any and all related parties providing information on this site be liable to any site user or any other person or entity for any type of damages including direct, indirect, special, punitive, incidental, consequential or exemplary damages, including, but not limited todamages for loss of profits, data or loss of use, arising out of the use or loss of use to access the site, whether based upon contract, warranty, tort or otherwise, even in the situation that Rebelle has been advised of or should have been aware of the possibility of such damages or losses. In no event shall the total liability of Rebelle, its officers, directors, employees, agents, affiliates, successors, subsidiaries, suppliers, third parties and all related parties that provide information on this site to you for all losses, damages and causes of action from your using this site, whether in contract, tort including, but not limited to, negligence, or otherwise, exceed the amount you paid to Rebelle in connection with the event giving rise to such liability.

You acknowledge that the above paragraph applies to all merchandise, services, content and related items available through the website. Due to the fact that some states do not allow limitations on warranties implied, or the limitation or exclusion of certain damages, all of the above disclaimers may not apply.

12. International Usage

     Rebelle is controlled and operated from within the United States. We make no representation or claim that the materials found on the site are available or appropriate for use outside the United States. If you decide to access Rebelle.com from locations other than the United States, you do so at your own risk and are responsible for any local laws that may be applicable to your viewing and using the website.

13. Risk of Loss

     Any purchase of merchandise from our website is shipped by a third party carrier. This means that title and risk of loss for purchased merchandise passes to you after our delivery to the carrier. Should any issue arise during shipment prior to delivery, Rebelle takes no responsibility for any failures on the part of the carrier.

14. Disputes

     With respect to any dispute regarding the Site or merchandise purchased by you from this Site directly by you through use of this Site or by placing order via phone at 1-855-REBELLE, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of California, USA, as if the Terms and Conditions were a contract wholly entered into and wholly performed within California. Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration in Orange County, California and you submit to the jurisdiction and proceedings thereof, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors or otherwise have a cause of action in equity, we may seek injunctive or other appropriate relief in any court of competent jurisdiction and you consent to jurisdiction and venue in any such court for such purposes. Arbitration under this agreement shall be conducted under the Consumer-Related Disputes Supplementary Rules then prevailing with the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.

15. Copyright Infringement/Notice and Take Down Procedures

     Rebelle specifically prohibits the uploading and/or posting of any form of content that infringes or violates copyright rights, intellectual property rights and rights of privacy of any person or entity. If you find or believe that any content located on this site infringes on your copyright and/or intellectual property rights, you must notify us of your copyright infringement claim in according with the procedure below. Rebelle processes notices of alleged infringement by taking appropriate reaction as required by the Digital Millennium Copyright Act (DMCA). The DMCA requires notification(s) be sent electronically to: customerservice@truerebelle.com

In order for a notice to be effective, it must be in writing, and contain the following information (DMCA, 17 U.S.C. §512(c)(3)):

  • The physical or electronic signature of the owner of the work, or the person authorized to act on behalf of the owner of the exclusive right that is allegedly being infringed.
  • Clear identification of the copyrighted work that is claimed to be infringed upon. If there are multiple copyrighted works found at one site, one notice is sufficient with a list marking out each individual material that is being infringed upon.
  • Clear identification of the material that is claimed to infringe, or is the subject of infringing activity, and that is to be taken down or access to be disabled requires sufficient information to allow the website owner/service provider to locate the material.
  • Contact information that is within reason must be submitted to allow the website owner/service provider to contact the complainant. An address, telephone number, and/or an email address is typically sufficient for contact.
  • The complainant must write a statement that says the party has a good faith belief that the material in question has not been placed there with prior authorization by the copyright owner, its agent or the law, and.
  • An additional statement must be provided that the information in the original notification is accurate, and under penalty of perjury, that the complainant or its agent is authorized to act on behalf of the owner of the work whose exclusive right is allegedly infringed upon.

    Please contact us at the previously provided email address with any concerns or questions in connection with these terms of service.

16. General

     By using this Site or by purchasing merchandise directly by you through use of this Site or by placing order via phone at 1-855-REBELLE you acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site and purchase of merchandise from this Site or purchase of merchandise via phone order at 1-855-REBELLE, and supersede and govern all prior proposals, agreements, or other communications.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

If you have any questions regarding these Terms and Conditions, please email us at customerservice@truerebelle.com

     Rebelle respects privacy. We are committed to providing a safe, helpful environment for our customers. This page will describe the type of information we collect and how we use that information.

If you have questions about our privacy policy that we do not address in this document, please contact us via phone at 1-855-REBELLE or email us at customerservice@truerebelle.com

By using this website, you indicate your assent to our privacy policy. Occasionally, we may change this policy at our discretion. Rebelle will always post the latest, most up-to-date version of its privacy policy here.

Please note that our privacy policy does not apply to any third-party websites, including sites linked from our site at Rebelle.com. Our policy only applies to website pages produced by our company.

Information Collected by Rebelle

     When you submit an order through Rebelle, you will need to complete a form that requires personal information including name, shipping and billing addresses, payment information such as credit card detail, email address, date of birth, and telephone number.

We ask for this information in order to confirm the validity of your payment information and to give you accurate order status updates.

We store your information securely. Our payment servers store your credit card numbers and other sensitive information safely, and we comply with all relevant laws concerning payment information storage. No computer system offers perfect security, but we believe that our computers use sufficiently safe techniques to prevent unauthorized access and to limit security issues relevant to the types of data that we collect, including credit card information.

Our website uses secure socket layer(SSL) encryption technology to collect credit card information. We also disallow employees from accessing your payment information except as needed to complete your order.

Email Addresses And Other Contact Information

     We may contact you via your email address or phone number to give you order status updates. Rebelle will never share or sell any of your information with a third party company without your express permission.

To give you the latest information about our beauty products, including sales and specials, we may offer you to be included in an email list. Our email list is secure, and we will not share your email address with third parties without your express permission except as described in this document.

In every email, we will provide you with the information that you need to unsubscribe from our email list. You can also unsubscribe from our email lists by emailing us directly. If you unsubscribe or close your user account at Rebelle, you may receive emails for up to 10 business days while we process your request. However, we will take reasonable steps to comply with your request in a timely manner.

When you use the Rebelle website, we will collect information about your visit, including information about the pages you visit. We may collect this information through the use of "cookies" and web beacons. This information helps us customize our website for our users. We can provide custom product suggestions and a better browsing experience by collecting non-personal information about site visits.

You can prevent this by disabling cookies on your browser. In order to use the Rebelle website, however, you will need to enable cookies.

RebelleRegistration System

     We offer anregistration system to allow our customers to save their orders and associate their personal information with a user name and password. This significantly speeds up the order process.

If you choose to create an account with Rebelle, you have a responsibility to choose a secure password and to safeguard your password from third parties. You may be liable for orders made from your account that you do not authorize.

Additionally, a third party might access and use your personal information after accessing your account, so we recommend using a long password with a variety of upper and lowercase letters and numbers to prevent unauthorized access. Keep your password safe and change it occasionally.

You may change the information associated with your online account online, including your password. We store information about your account, but we do not use this information for promotional purposes except as explained in this document.

How Rebelle Uses Private Information And Browser Data

     Rebelle needs to collect the information listed above in order to provide our clients with an easy, enjoyable browsing experience. We collect addresses and payment information to process orders, and we collect contact information to give order updates, to address shipping issues and for various other customer service purposes.

We collect browser information to give you personalized order recommendations, special offers and to notify you of deals and promotions. We may also use browser information to improve our website.

How Rebelle Shares Your Information with Third Parties

     In order to process order information and to provide a better browsing experience, we may share your information with trusted third parties such as website hosts, email hosts, data analysts, payment gateways.

Rebelle also aggregates information about website usage for business purposes and to improve our website. Our aggregated data contains no information that might personally identify our website users.

Additionally, we may share your personal information with third parties as a part of a proposed or actual sale or merger. This includes bankruptcy or insolvency proceedings, corporate reorganizations or other changes in the control of Rebelle. If this occurs and the control of this website is transferred to another party, the Transferee is bound to follow the terms of this privacy policy.

Rebelle reserves the right to disclose any and all information to comply with a court order, governmental or administrative order, subpoena or in other situations as required by law. We also reserve the right to share information to oppose fraud, to protect property or people, or to avoid credit risks. We make these decisions at our sole discretion.

Children And Data Usage Policy

     Rebelle will never ask for personal information from individuals under the age of 13. If you are not 13 or older, you do not have our authorization use the Rebelle website.

We encourage parents to learn about browser settings, parental control software and other tools that can help to keep children safe online.

Feedback Usage

     You may contact us to provide feedback. If you email us with a comment, complaint or inquiry, we will only use your email address to reply. We will not share your information with a third party.

If you leave feedback on our public forum, your name and the date of the comment will be displayed along with the comment.

We also give you referral tools to help you tell friends about Rebelle. If you use these tools, we will store your email address and your friends' addresses in order to track the success of the program, but we will not share your information with third parties except as explained in this document. We provide unsubscribe information in outgoing list emails to allow referred users to opt out of our lists.

Changing Your Information

     You can change your preferences and personal information through our online account system.

If you would like to change any of the information associated with your Rebelle account, you may also contact us via email to request the changes. This includes unsubscribe requests. We will take reasonable steps to comply with your requests. However, we reserve the right to delete your information from our databases if we cannot reasonably accommodate your request. Please allow up to 10 days while we process unsubscribe and contact information change requests.

Rebelle will never share or disclose any of your personal information with any third party, except as explained through this privacy policy. Be sure to check this page for updates to this policy.

     Our high quality merchandise are seldom returned. However, there may be a case where you will want to return or exchange your product. We understand that. So, we have made the process very simple and easy for you, including FREE shipping of returns (within USA).

Please read the following instructions and notes carefully before you return the products to us for refund or exchange:

  • All returns must be shipped to us, within 15 days of receiving the order.
  • Our products are packed in such a way that you will be able to see the product very clearly without having to open the package. The packaging has a safety seal sticker, which once removed, will make it ineligible for return. We do not accept opened, used, and tampered with merchandise for returns.
  • Once you decide to return your product, just contact our customer service department, by calling 1-855-REBELE or writing to customerservice@truerebelle.com. Upon approval of your return, a RMA (Return Merchandise Authorization) Number and a Shipping Label will be e-mailed to you. Print and stick the label on an appropriate package, write the RMA Number clearly on the package and mail it back to us at no cost to you. It’s that simple and fast.
  • After we receive your returned merchandise, we will inspect the product. If the product is unopened, undamaged, unused, not tampered with and the Rebelle branded package is not defaced, you will receive full refund or an exchange based on your request.
  • All return shipments are through third party carriers. If the package gets damaged or lost on its way, we are not responsible and we will not be able to process a return. It is your responsibility to ensure that the return merchandise reaches our designated return processing center address and you have the option of to choose your own return shipment method, including the FREE Return Shipment that we offer.
  • If you are returning the merchandise for an exchange, kindly note that the exchanged product will NOT be FREE of shipping fee, even if the value of the merchandize is $75.00 or over. We offer FREE domestic shipping for all original orders of $75.00 or over, but not for exchanged merchandise.
  • If you ship any return without prior authorization from our Customer Service, without RMA, to a different address (than our approved Return Processing Center address), your return will not be eligible for a refund or exchange.
  • For approved and eligible returns, if a refund is requested, we will issue a full refund to the same payment method you used for the original purchase, after we have received and inspected the returned merchandise.
  • For all eligible exchanges, you will be charged a shipping fee based on your choice of shipping method.